Account

Q: How do I register?

A: In the main menu select 'Home' then ‘Register’. Complete the registration form. Confirm that you agree to the terms and conditions. Click ‘Submit’.

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Q: I am having difficulty logging in. What should I do?

A: Please check the following:

Are you using the correct username and password?

• Check that the username and password you are using are exactly the same as when you registered on the system.
• Make sure you have the correct capitalisation of letters in both username and password, as these fields are case sensitive.
• Remove any blank spaces before or after your username, as this will prevent you from being able to log on.
• If you have forgotten your username or password, you can request a reminder of these details from the login page. For more information see the forgotten username and password FAQs below.

Are you using a supported browser?

• Click here for more information on which browsers are supported.

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Q: I forgot my password. How do I log in?

A: In the main menu select ‘Home’ then ‘Login’. This will open the main login page. Click on the ‘Forgotten your password?’ button. Then enter the email address* you used to register on the TARGETevents site. Click 'Submit' and we’ll send you instructions for resetting your password.

* Please note: you will need to enter your email address exactly as you entered it when you registered on the system.

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Q: I forgot my username. How do I log in?

A: In the main menu select 'Home' then ‘Register’. This will open the main login page. Click on the ‘Forgotten your username?’ button. Then enter the email address you used to register on the TARGETevents site. Click 'Submit' and we’ll send you a reminder of your username.

* Please note: you will need to enter your email address exactly as you entered it when you registered on the system.

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Q: I requested a password/username reminder but have not received it. How do I log in?

A: In most cases, you should receive your username/password in just a few minutes. If you have not received your reminder within 24 hours, please read the following, which should help you resolve the issue.

The email might have been accidentally flagged as spam, so try looking for it in your spam folder.

When requesting a reminder please check that your email address:

• Is spelt correctly
• Includes no extra spaces
• Uses the same suffix you used when registering, i.e. @gmail.com or @googlemail.com
• Is the email address you used when you registered on the site.

If you have checked all of the above and are still having problems logging on, please contact us.

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Q: How do I change my password?

A: In the main menu select ‘Your Account’ then ‘Password’. Enter your old password first, then your new password and click ‘Submit’.

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Q: How do I change my email address?

A: In the main menu select ‘Your Account’. In the email address field at the bottom of the page, enter your new email address and click ‘Save all’.

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Q: How do I update my contact details?

A: In the main menu select ‘Your Account’. Update your contact details and click ‘Save all’.

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Q: Will my contact information be sold to any third parties?

A: TARGETevents does not disclose to any third party your name, address, email address or telephone number, except to the extent necessary for the purpose of arriving at a selection.

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Events

Q: How do I search for events?

A: In the main menu select 'Search Events’. You can browse all events by scrolling through the pages using the navigation buttons at the bottom right of the table.

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Q: How do I apply for an event?

A: Once you have found an event you are interested in, click ‘Apply’ and follow these steps:

1. Register on the system, by completing the short registration form. Note: If you have already registered, click ‘Login’. Then enter your username and password and click ‘Submit’.
2. Where applicable, answer the screening questions which will provide you with information on your eligibility for the event.
3. Tell us where you heard about the event, by selecting from the list.
4. Complete the application form. See ‘How do I complete the application form?’ for further details.
5. Submit your application. See ‘How do I submit my application?’ for further details.

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Applications

Q: How do I complete the application form?

A: Once you have started a new application, you can complete the application form by following these steps:

1. Login to the system.
2. In the main menu select ‘Your Account’.
3. Complete all details and click ‘Save all’. Resolve any warning message and click ‘Save all’ again.
4. In the main menu select ‘Your Application(s)’.
5. In the application list click ‘Application status’, for the application you would like to update.
6. Confirm that the ‘Contact details’ section is 100% complete. If not, go back to step 2 and provide any missing details.
7. Complete each section of the application form, making sure to provide all mandatory information. Click on the first section, i.e. Application details.
   1. Complete all fields on the page and click ‘Save all’.
   2. Resolve any warning messages by updating your responses as instructed and click ‘Save all’ again.
   3. Click ‘Next’ to navigate to the next section.
   4. Repeat steps a to c for all sections of the form.
8. When you have completed all section you will be returned to the ‘Application Status’ page. Check that all application sections are 100% complete. If not, click on the section title to update the section. Click ‘Status’ to return to the ‘Application status’ page.
9. Submit your application. See ‘How do I submit my application?’ for further details.

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Q: How do I submit my application?

A: When you have completed all sections of the application form, a ‘Submit application’ button will be displayed on the ‘Application status’ page. To submit your application to the TARGETevents team, enter your password, and click ‘Submit application’.

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Q: I can’t see a ‘Submit application’ button. How do I submit?

A: You have not yet completed all sections of the application form. Go to the ‘Application status’ page. The progress bars and messages will tell you where you need to provide additional information.

Click on section titles to update sections. Click ‘Save all’ to identify the missing information. Click ‘Status’ to return to the ‘Application status’ page.

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General

Q: What Internet browsers does TARGETevents support?

A: Internet Explorer 7.0 and 8.0, Firefox 2.0 and 3.0 and Safari.

For the best user experience we recommend upgrading your browser:

• Internet Explorer
• Firefox
• Safari

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Q: Why am I having problems with some links and fields on the site?

A: To allow certain actions to be completed, the site uses JavaScript and Cookies. This means that some site pages (e.g. registration and application) may not function correctly, if these are turned off. You will therefore need to have JavaScript and Cookies enabled to get the best from this site.

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Q: How do I enable JavaScript?

A: JavaScript is a programming language used within our web pages which needs to be enabled to allow our pages to display correctly.

Microsoft Internet Explorer 7 and higher:

1. Click on the 'Tools' menu.
2. Select 'Internet Options'.
3. Click on the 'Security' tab.
4. Select the 'Internet' zone at the top of the tab in the box ‘Select a zone to view or change security settings’.
5. Click on the 'Custom Level' button.
6. Scroll down to the 'Scripting' options (near the bottom),
7. Select 'Enable' for 'Active scripting'.
8. Click 'OK'.
9. Click 'OK' again.

Firefox 3 and higher:

1. Click on the ‘Tools’ menu.
2. Click on 'Options'.
3. Click on ‘Content’.
4. Click to ‘Enable JavaScript’.
5. Click ‘OK’.

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Q: How do I enable Cookies?

A: Cookies are small bits of information stored on the computer to remember things such as user details.

Microsoft Internet Explorer 7 and higher:

1. Click on the 'Tools' menu.
2. Select 'Internet Options'.
3. Click on the 'Privacy' tab.
4. Make sure that the slider in the 'Settings' section is not set to 'Block All Cookies'.
5. Click 'OK'.

Firefox 3 and higher:

1. Click on the ‘Tools’ menu.
2. Click on 'Options'.
3. Click on ‘Privacy’.
4. Select ‘Remember history’ in the 'Firefox will' box.
5. Click ‘OK’.

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Q: How do I clear my Cookies and cache?

A: Microsoft Internet Explorer 7

1. Click on the ‘Tools’ menu.
2. Click on ‘Delete Browsing History’.
3. Click on ‘Delete cookies’, ‘Delete history’, ‘Delete files’.
4. Click ‘yes’ to each option when prompted.

Microsoft Internet Explorer 8 and higher

1. Click on the ‘Tools’ menu.
2. Click on ‘Delete Browsing History’.
3. Tick boxes by ‘Temporary Internet files’, ‘Cookies’ and ‘History’.
4. Click ‘Delete’.

Firefox 3 and higher

1. Click on the ‘Tools’ menu.
2. Click on ‘Clear Recent History’.
3. Select ‘Everything’ in the Time range to clear box.
4. Tick boxes by ‘Browsing & Download History’, ‘Form & Search History’, ‘Cookies’ and ‘Cache’.
5. Click ‘Clear Now’.

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Q: I haven’t been able to answer my question. How can I get further help?

A: Please contact us using the Technical Problems form.

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